"Communicate unto the other person that which you would want him to communicate unto you if your positions were reversed." -- Aaron Goldman
We study hard in school to learn legal terminology in order to communicate effectively with our attorneys and other legal professionals. It can become second hand glossing over terms and topics you know and work in every day. But, what can be easily lost and forgotten is the ability to translate what we have learned into "non-legal speak" when dealing with clients, as most will not be familiar with legal terminology.
For example, part of my job is to collect information and documents. When I reach out to clients (especially the first time) I take the first 5 minutes of my conversation to discuss the process and why their cooperation is important and allow time to answer their questions, if any. I believe it is important to take the time to explain what you need in a way to help the person understand why you are collecting the information, what their role in the process entails. Of course, always remember to thank them for their assistance.
Also, remember to be patient with your clients. You may have to explain a topic or term to them a few times and that is ok. (Remember how long it took you to grasp some concepts in school?) Patience truly is a virtue!
What are some helpful tips you have for communicating in a non-legal way?
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